Artificial Intelligence
Artificial Intelligence (AI) is rapidly emerging as a key technology to deploy to improve customer experience, while at the same time reducing costs. Amazon uses customer experience AI to decide how many units of a product it needs, and what cities it needs them in. This improves the customer experience of getting the product quickly while at the same time reduce the cost of the inventory as they only have the right number of the products.
Customer Experience
Improving customer experience to get them to be more loyal, spend more on higher margin products, and introduce new customers is the aim of deploying AI to a business. The customer should never experience hardship, rather their experience should get closer to their needs.
Applied Data Science
A traditional restaurant menu changes based on the time of day e.g. selling breakfast in the morning, and dinner after 3pm for instance. But what if you have a factory nearby with shift workers who would like to eat breakfast, after they have slept and before they start their shift. By getting to know your customers, you can offer them a better experience.
Technology
R, Python are two very common approaches